Ever felt like saying “we are working on it” just doesn’t cut it anymore? Maybe you want to sound more caring, professional, or just less robotic. The way we respond—especially in emails or messages—can really shape how people feel. A little warmth and thoughtfulness in your words can build trust, calm nerves, and show that you actually care.
So instead of the plain old, “we are working on it,” here are 20 better, friendlier, and more human ways to say it—with examples, best-use tips, and even short email scenarios to help you sound like a pro (but also like a real person).
What Does “We Are Working On It” Mean?
This phrase is a simple way to say “we’ve seen your request or issue and are trying to fix it.” It’s often used in customer service, team chats, or anytime someone wants an update. While it gets the point across, it can sometimes feel cold or vague if there’s no extra info or empathy.
That’s why people look for more personal, polite, or clear alternatives to say the same thing—just better.
Is It Professional/Polite to Say “We Are Working On It”?
Yes… and no. It’s technically polite, but it can come off as too generic or dismissive if you don’t add a personal touch. In formal emails, especially with clients or team members who are waiting, you want to sound human and engaged—not like a machine.
So if you want to build trust and connection, try softening or personalizing it with one of the phrases below.
Pros and Cons of Saying “We Are Working On It”
Pros:
- It’s short and direct
- People understand it instantly
- It works for most situations
Cons:
- It sounds generic and bland
- It can feel like a brush-off
- It lacks emotion or personality
Synonyms for “We Are Working On It”
- We’re actively looking into this
- We’re currently addressing it
- We’ve got this on our radar
- We’re making progress
- It’s in progress on our end
- We’re on it!
- We’re already taking care of it
- Our team is on it now
- We’ve started working on your request
- We’ll keep you updated as we go
- We’re looking into it right now
- This is being handled
- We’re taking steps to resolve it
- We’re working through the details now
- We’ve prioritized this
- We’re currently reviewing it
- We’re in the process of resolving it
- We’re following up internally
- We’ve taken action on your request
- This is in motion now
1. We’re actively looking into this
Sometimes you just want to let someone know that their issue isn’t sitting idle. This phrase shows that you’re not just thinking about it—you’re actually doing something.
Scenario Example:
Hi Sarah,
Thanks for your message! We’re actively looking into this and will get back to you as soon as we have more details.
Appreciate your patience!
Best,
Tina
Best Use:
Use this when you want to show real-time engagement.
Additional Note:
This one feels both professional and friendly—a safe go-to.
2. We’re currently addressing it
Let the other person know it’s not on the shelf—you’re handling it now.
Scenario Example:
Hi Mark,
Just a quick note to say we’re currently addressing it and should have an update for you shortly.
Thanks for bearing with us!
Cheers,
Jordan
Best Use:
Great for service-related replies or in-the-moment updates.
Additional Note:
This makes it clear that action is happening, not just promised.
3. We’ve got this on our radar
This one’s casual but still assuring—perfect if the situation isn’t urgent but needs acknowledgment.
Scenario Example:
Hi Jamie,
Just letting you know that we’ve got this on our radar. We’re monitoring it and will keep you posted!
Thanks for flagging it.
Best,
Chris
Best Use:
Use this for non-urgent concerns or when you’re keeping an eye on something.
Additional Note:
It’s great for soft reassurance without overcommitting.
4. We’re making progress
This phrase is comforting. It says you’re not just working—you’re moving forward.
Scenario Example:
Hi Alex,
Quick update—we’re making progress and things are moving along nicely. We’ll share a full update shortly.
Appreciate your continued patience!
Regards,
Lena
Best Use:
Ideal when there’s been visible work or success to report.
Additional Note:
Use this when you want to calm concerns without oversharing.
5. It’s in progress on our end
Clear and honest, this one tells people where the work is happening—on your side.
Scenario Example:
Hey Drew,
Thanks for your follow-up! It’s in progress on our end, and we’re aiming to get this wrapped up soon.
Will loop you in once we’ve got more to share.
Warmly,
Cassie
Best Use:
Great for project work, tasks, or team coordination.
Additional Note:
Adds a touch of transparency while keeping it brief.
6. We’re on it!
Short. Snappy. Reassuring. It works best when you want to show confidence and speed.
Scenario Example:
Hi Chris,
Got it—we’re on it! You’ll hear back from us shortly.
Cheers,
Ben
Best Use:
Perfect for casual settings or fast-moving team chats.
Additional Note:
Avoid in super formal emails—it’s more relaxed.
7. We’re already taking care of it
Want to sound dependable? This phrase says “we’ve already started”—and that’s a good feeling.
Scenario Example:
Hi Emily,
No worries—we’re already taking care of it and will share updates soon.
Thanks for checking in!
All the best,
Nico
Best Use:
Great when you’re ahead of the ask and want to reassure.
Additional Note:
Gives a sense of leadership and proactiveness.
8. Our team is on it now
Letting someone know that a team is handling it can boost confidence.
Scenario Example:
Hi Jordan,
Just letting you know—our team is on it now, and we’ll follow up with the solution ASAP.
Appreciate your patience!
Cheers,
Naomi
Best Use:
Use when the solution isn’t just in your hands but a team’s.
Additional Note:
Makes it feel like multiple minds are working on the fix.
9. We’ve started working on your request
Simple and specific. This one directly refers to their request—it’s personal.
Scenario Example:
Hi Mia,
Thanks again! We’ve started working on your request and will keep you in the loop as we go.
Best,
Kris
Best Use:
When someone submits a specific ticket or project item.
Additional Note:
It shows responsiveness without being robotic.
10. We’ll keep you updated as we go
Sometimes the reassurance is not just that you’re working—but that they’ll hear from you.
Scenario Example:
Hi Lee,
We’ve got things moving on our side and we’ll keep you updated as we go.
Thanks again for reaching out!
Warm regards,
Taylor
Best Use:
Perfect for ongoing projects or detailed fixes.
Additional Note:
Sets expectations and builds transparency.
11. We’re looking into it right now
This one’s great when something feels urgent—it adds immediacy.
Scenario Example:
Hi Jenna,
We hear you, and we’re looking into it right now. Thanks for flagging it!
You’ll hear from us shortly.
Cheers,
Dom
Best Use:
Ideal when customers or clients seem anxious.
Additional Note:
Shows urgency and that their issue matters now.
12. This is being handled
Simple and confident. Tells the reader they don’t need to worry.
Scenario Example:
Hey Sam,
Just a quick one to say—this is being handled. We’ll circle back soon with details.
Best,
Pat
Best Use:
Good for when you’ve already got it under control.
Additional Note:
It’s calm, firm, and reassuring.
13. We’re taking steps to resolve it
This sounds active and responsible. It shows you’re moving forward.
Scenario Example:
Hi Erica,
Thanks for bringing this up. We’re taking steps to resolve it and should have more info soon.
Appreciate your patience!
Regards,
Milo
Best Use:
Use this when there’s a clear plan or timeline underway.
Additional Note:
Emphasizes that progress is happening.
14. We’re working through the details now
Want to sound like you’re being thoughtful and thorough? Use this.
Scenario Example:
Hi Ian,
We’re working through the details now and will share updates once everything’s lined up.
Thanks for hanging in there!
All the best,
Dana
Best Use:
Great for technical issues, updates, or planning.
Additional Note:
Adds a “we care about doing this right” vibe.
15. We’ve prioritized this
This tells someone that their concern isn’t just on the list—it’s high on the list.
Scenario Example:
Hey Laura,
Wanted to let you know we’ve prioritized this and will keep you posted as we move forward.
Thanks for your patience!
Warmly,
Zack
Best Use:
Perfect when dealing with an escalated or high-value task.
Additional Note:
Shows someone that their need is being taken seriously.
16. We’re currently reviewing it
Use this when you’re still figuring things out or assessing the situation.
Scenario Example:
Hi Corey,
Thanks for reaching out! We’re currently reviewing it and will be in touch shortly with more info.
Best,
Sasha
Best Use:
Good for investigations, proposals, or unclear issues.
Additional Note:
It’s soft and gives you some breathing room.
17. We’re in the process of resolving it
A more polished way of saying you’re mid-fix.
Scenario Example:
Hi Nina,
We wanted to let you know we’re in the process of resolving it and we’ll update you once it’s complete.
Thanks for your understanding!
Cheers,
Eli
Best Use:
Works well in service or technical support settings.
Additional Note:
Sounds calm, professional, and capable.
18. We’re following up internally
This shows that there are more moving parts, and you’re coordinating.
Scenario Example:
Hi Bryan,
Just looping in to say we’re following up internally to make sure everything’s covered.
Will follow up with a status soon.
Best,
Tori
Best Use:
Ideal when you’re checking with another team or department.
Additional Note:
Adds transparency and shows you’re working behind the scenes.
19. We’ve taken action on your request
A great one for showing that the wheels are already turning.
Scenario Example:
Hi Olivia,
Just confirming that we’ve taken action on your request. We’ll keep you informed as things move along.
Thanks again!
Cheers,
Noah
Best Use:
Use this when there’s already been movement or updates.
Additional Note:
It’s active and makes people feel heard.
20. This is in motion now
It has a smooth, almost calming tone. It tells people, “We got this.”
Scenario Example:
Hi Rachel,
Just letting you know—this is in motion now and we’ll touch base with you once we’ve made some headway.
Thanks for your trust!
Regards,
Casey
Best Use:
Great for project or product updates.
Additional Note:
Sounds confident, soft, and people-friendly.
Conclusion
Finding the right way to say “we are working on it” isn’t just about words—it’s about building trust, showing care, and keeping things human. Whether you’re dealing with a stressed-out client or a curious teammate, the right phrase can make all the difference.
So next time you’re about to type “we are working on it,” pause… and try one of these 20 options instead.
